Welcome to the Hopespyre Society Inc. website (“Website”). By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use this Website. Throughout these Terms, “Hopespyre,” “we,” “our,” or “us” refers to Hopespyre Society Inc.

Purpose of This Website

This Website provides information about Hopespyre Society Inc., our services, programs, workshops, coaching, psychotherapy, events, resources, and community initiatives. Unless otherwise stated, all content is provided for general informational and educational purposes only.

No Therapeutic Relationship

Accessing this Website, reading its content, downloading resources, subscribing to newsletters, or contacting Hopespyre does not establish a therapeutic, coaching, advisory, or professional relationship.

A therapeutic relationship is only established after:

• appropriate intake procedures have been completed;
• informed consent has been provided;
• services have been formally accepted by Hopespyre; and
• where applicable, an appointment has been confirmed through Jane.

Medical and Mental Health Disclaimer

Information published on this Website is intended for educational purposes only.

It is not a substitute for:

• medical advice;
• psychological assessment;
• diagnosis;
• psychotherapy;
• crisis intervention; or
• emergency services.

Always seek the advice of a qualified healthcare professional regarding medical or mental health concerns.
If you are experiencing a medical or mental health emergency, call 911 or attend your nearest emergency department. If you are in Canada and experiencing a mental health crisis, you may also contact 988 for immediate support.

Appointments and Online Booking

Appointment scheduling is provided through the Jane App.

By booking an appointment, you acknowledge that:

• appointment information is processed through Jane;
• additional informed consent documents may be required before services begin;
• cancellation and payment policies may apply; and
• separate client agreements govern professional services.

Payments

Payments processed through our Website are securely handled by Stripe. Hopespyre does not store complete payment card information.
Payment processing is subject to Stripe’s own terms and privacy practices.

Acceptable Use

You agree not to:

• violate any applicable laws;
• interfere with Website security;
• attempt unauthorized access to our systems;
• upload malicious software;
• impersonate another individual;
• submit false information;
• disrupt Website functionality;
• harass, threaten, intimidate, or discriminate against others using our Website or services.

We reserve the right to restrict or terminate access for conduct that interferes with the safe operation of the Website or our community.

Community Values

Hopespyre is committed to fostering an environment that is inclusive, respectful, affirming, and accessible. We expect interactions with our staff, volunteers, contractors, and community members to reflect these values. Harassment, discrimination, hate speech, abusive behaviour, or intimidation based on any protected characteristic will not be tolerated.

Intellectual Property

Unless otherwise indicated, all content on this Website, including:

• text;
• graphics;
• logos;
• educational resources;
• downloadable materials;
• photographs;
• branding;
• videos; and
• website design

is the property of Hopespyre Society Inc. or is used with permission.

Content may not be reproduced, distributed, modified, sold, or republished without prior written permission, except where permitted under applicable copyright law.

User Content

If you voluntarily submit comments, testimonials, feedback, or other materials to Hopespyre, you grant Hopespyre a non-exclusive, royalty-free licence to use, reproduce, and display that content for organizational purposes unless otherwise agreed in writing. You remain responsible for ensuring that any content you submit does not infringe the rights of others.

Privacy

Your use of this Website is also governed by our Privacy Policy..
The Privacy Policy explains how we collect, use, store, and protect personal information.

Third-Party Websites

This Website may contain links to external websites. These links are provided for convenience only. Hopespyre does not endorse or assume responsibility for the content, privacy practices, or availability of third-party websites.

Website Availability

We strive to keep the Website available and up to date but do not guarantee uninterrupted access. We may suspend, modify, or discontinue portions of the Website at any time without notice.

Accuracy of Information

While we make reasonable efforts to ensure information is accurate and current, we cannot guarantee that all Website content will always be complete, accurate, or up to date. Programs, services, pricing, staff, schedules, and policies may change without notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Hopespyre Society Inc., its directors, officers, employees, volunteers, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• use of this Website;
• inability to access the Website;
• reliance on Website information;
• technical failures;
• interruptions;
• third-party services; or
• unauthorized access to data.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Hopespyre Society Inc., its directors, officers, employees, volunteers, and contractors from any claims, liabilities, damages, costs, or expenses arising from your misuse of this Website or your violation of these Terms.

Accessibility

Hopespyre is committed to making its Website as accessible as reasonably possible and to supporting compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you experience accessibility barriers while using this Website, please contact us so we can work toward an appropriate solution.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Ontario.

Changes to These Terms

Hopespyre may revise these Terms of Use from time to time. Updated versions will be posted on this page with a revised Effective Date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms of Use, please contact:

Hopespyre Society Inc.

Email: hello@hopesypyre.ca  
Website: www.hopespyre.ca