Effective Date: July 20, 2026

Hopespyre Society Inc. (“Hopespyre,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of everyone who visits our website, participates in our programs, or communicates with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Hopespyre Society Inc. is a federally-registered not-for-profit organization with headquarters based in Oshawa, Ontario and is dedicated to providing neuroqueer-affirming programs, education, coaching, peer support, and mental wellness services that foster belonging, resilience, and personal growth. If you have questions about this Privacy Policy, please contact us:

Hopespyre Society Inc.
Email: holly@hopespyre.ca
Website: www.hopespyre.ca

Information We Collect

We may collect the following categories of information.

Personal Information

Information that can identify you directly, including:

• Name
• Email address
• Telephone number
• Mailing address
• Emergency contact information (when required)
• Date of birth (when relevant to program participation)
• Information submitted through contact forms
• Volunteer or employment application information
• Donation information (where applicable)

Service-Related Information

If you participate in our programs, we may collect information necessary to:

• Register you for services
• Coordinate appointments
• Provide accommodations
• Maintain program records
• Communicate regarding services

We only collect information reasonably necessary for these purposes.

Website Usage Information

When visiting our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Website analytics

This information is generally collected anonymously through analytics tools.

How We Use Your Information

We use personal information to:

• Respond to inquiries
• Deliver programs and services
• Schedule appointments
• Register participants
• Improve our website
• Process donations
• Recruit volunteers and staff
• Send newsletters (only with your consent where required)
• Meet legal or regulatory obligations
• Maintain organizational records

We will only use your information for the purposes for which it was collected unless otherwise permitted by law.

Consent

Where required by law, we obtain your consent before collecting, using, or disclosing personal information.
Consent may be:

• Express
• Implied
• Withdrawn at any time (subject to legal or contractual obligations)

You may withdraw consent by contacting us using the information below.

Cookies

Our website may use cookies to improve functionality and user experience.

Cookies help us:

• Remember website preferences
• Understand website usage
• Improve website performance
• Measure visitor traffic

Most browsers allow you to disable cookies. Doing so may affect certain website features.

Third-Party Services

To help us deliver our services efficiently and securely, Hopespyre Society Inc. uses trusted third-party service providers. These providers receive only the information necessary to perform their services and are contractually or legally responsible for safeguarding personal information.

Our service providers may include:

Jane App

We use Jane App (“Jane”) to manage appointment scheduling, client communications, intake forms, invoicing, and, where applicable, the secure storage of client records. Information you provide through Jane is governed by both this Privacy Policy and Jane’s own Privacy Policy and security practices. Jane employs industry-standard safeguards, including encryption and secure Canadian data hosting where available.

Gravity Forms

We use Gravity Forms to collect information submitted through our website’s contact and donation forms. Information entered into these forms — such as your name, email address, and message, is processed and stored securely within our website’s systems. Where a form is connected to payment processing, form data works together with Stripe to complete your transaction, as described below.

Stripe App

We use Stripe to securely process online payments for services, registrations, and other fees. Payment card information is transmitted directly to Stripe using encrypted connections. Hopespyre Society Inc. does not collect or store your full credit card number or payment credentials on our own servers.
Stripe maintains its own security and privacy standards that comply with internationally recognized payment security requirements.

Website Analytics

We use Google Analytics to better understand how visitors use our website. Google Analytics collects aggregated and anonymized usage information such as pages visited, browser type, and session duration. This information helps us improve the accessibility, usability, and performance of our website. We do not use Google Analytics to identify individual visitors. You can learn more about how Google handles this data in Google’s Privacy Policy.

We encourage users to review the privacy policies of any third-party services they interact with through our website.

Protection of Personal Information

Hopespyre takes reasonable administrative, physical, and technical safeguards to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration
• Destruction

Examples include:

• Secure password practices
• Access controls
• Encrypted communications where appropriate
• Staff and volunteer confidentiality expectations
• Secure storage of electronic records

In addition to Hopespyre’s own administrative safeguards, our technology providers—including Jane and Stripe—use security measures such as encryption, secure authentication, network monitoring, and access controls designed to protect personal information during transmission and storage. Although no system can guarantee absolute security, we strive to use industry-standard practices to safeguard information.

Retention of Information

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain organizational records
• Fulfill reporting requirements

When information is no longer required, it is securely destroyed or anonymized.

Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent (where applicable)
• Request deletion where legally permitted
• Ask questions regarding how your information is handled

Requests may require verification of identity.

Children’s Privacy

Some Hopespyre programs may involve youth.

Where legally required, parental or guardian consent will be obtained before collecting personal information from minors.

Email Communications

If you subscribe to newsletters or updates, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not send unsolicited marketing communications.

Payments

Online payments made through our website are securely processed by Stripe.

Hopespyre Society Inc. does not receive or store your complete payment card information.

Payment details are encrypted and processed directly by Stripe in accordance with its security standards and applicable payment card industry requirements.

Receipts, invoices, and payment confirmations may be retained by Hopespyre for accounting, audit, and legal purposes.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Privacy Officer

Hopespyre Society Inc.
Email: info@hopespyre.ca
Website: www.hopespyre.ca
If you believe your privacy concerns have not been adequately addressed, you may also contact the Office of the Privacy Commissioner of Canada.

Thank you for trusting Hopespyre Society Inc. We are committed to respecting your privacy while creating an inclusive, safe, and affirming community for everyone we serve.